aek333 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how aek333 ("aek333", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals ("you", "Player", "User") who access or use the aek333 online casino and sports betting platform at aek333.org, including any associated mobile interfaces (collectively, the "Platform").

By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

This Policy applies to all personal data we collect directly from you, generated by your use of the Platform, or received from third-party service providers acting on our behalf. It does not apply to third-party websites that may be referenced on the Platform.

2. Data Controller

aek333 is the data controller responsible for the personal data processed under this Policy. For all data-related enquiries, correction requests, access requests, or deletion requests, please contact us at [email protected] (plain text — not a clickable link). We aim to respond to all data-related requests within 30 calendar days.

3. Personal Data We Collect

3.1 Registration Data

When you create an account on the Platform, we collect the information you provide directly, including your full legal name, date of birth, residential address, email address, and phone number. This information is necessary to establish your account, verify your identity, and comply with our age verification obligations.

3.2 Identity Verification Data

To comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address documents such as utility bills or bank statements. These documents are processed and stored securely and are accessed only by authorised staff carrying out compliance reviews.

3.3 Financial and Payment Data

When you make deposits or withdrawals, we collect transaction-related data including your bKash wallet number, Nagad number, Rocket number, bank account details (where applicable), transaction IDs, deposit amounts, withdrawal amounts, and timestamps. We do not store full card numbers or CVV codes for Visa and Mastercard transactions — these are handled directly by our PCI-compliant payment processing partners.

3.4 Usage and Technical Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, game sessions initiated, bet amounts, and outcomes. This data is used for fraud detection, platform security, performance optimisation, and to improve the quality of our services.

3.5 Communications Data

If you contact our customer support team, we retain records of that correspondence, including the content of messages, timestamps, and any files you share with us. This enables us to maintain continuity of support and to refer back to prior interactions when resolving disputes or follow-up issues.

3.6 Responsible Gaming Data

If you use our responsible gaming tools — including deposit limit settings, self-exclusion requests, cooling-off periods, or session time reminders — we record your preferences and the dates on which they were applied. This data is used exclusively to honour your responsible gaming choices and is never used for marketing purposes.

4. How We Use Your Personal Data

aek333 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and that you are who you say you are.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card).
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms and Conditions.
• Regulatory compliance: Meeting our obligations under applicable AML, KYC, and data protection frameworks.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing aggregated usage data to identify bugs, improve game performance, and develop new features.
• Responsible gaming: Monitoring for signs of problem gambling and enforcing self-exclusion or limit preferences you have set.
• Marketing communications: Sending you promotional emails, bonus notifications, or in-platform messages, where you have not opted out of such communications.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law.

5. Legal Basis for Processing

aek333 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract we have with you — i.e., to operate your account, process payments, and deliver the Platform services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and data retention obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time by contacting [email protected] or adjusting your account preferences.

6. Sharing Your Personal Data

6.1 Payment Processors

To process deposits and withdrawals, we share relevant financial data with our payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay integrations, as well as card payment processors. These partners process your data only as necessary to complete the transaction and are contractually bound to handle it securely.

6.2 Game Software Providers

Some game data (such as session IDs and bet outcomes) may be shared with licensed game software providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — for the purpose of delivering their games on the Platform, resolving game disputes, and detecting cheating or technical errors.

6.3 Identity Verification Partners

We may use third-party KYC verification services to assist with identity document review and age verification. These partners receive only the data necessary to complete the verification and are subject to strict confidentiality and data processing agreements.

6.4 Legal and Regulatory Disclosure

aek333 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law or where necessary to protect the rights, property, or safety of aek333, its players, or the public. We will notify affected players of such disclosures where we are legally permitted to do so.

6.5 No Sale of Personal Data

aek333 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any data sharing is limited to the operational purposes described in this section.

7. Cookies and Tracking Technologies

The aek333 Platform uses cookies and similar tracking technologies to maintain your session state, remember your preferences, detect fraudulent access attempts, and collect aggregated analytics data about how the Platform is used. Cookies do not contain personally identifiable information on their own, but may be linked to your account when you are logged in.

You may configure your browser to refuse cookies, but please be aware that doing so may impair the functionality of certain parts of the Platform, including the ability to stay logged in during a session. We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

8. Data Retention

aek333 retains your personal data for as long as your account remains active, and for a further period after account closure as required by applicable legal and regulatory obligations. In general:

• Transaction records and KYC documentation are retained for a minimum of five years following account closure, in line with standard AML retention requirements.
• Customer support correspondence is retained for a minimum of two years.
• Technical log data (IP addresses, session logs) is retained for up to 12 months unless a longer retention period is required for an active investigation.
• Marketing preference data is retained for the duration of your account and deleted upon a valid opt-out or account closure request.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Data Security

aek333 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data in transit, encrypted storage for sensitive documents such as identity verification files, role-based access controls limiting staff access to personal data, regular internal security reviews and vulnerability assessments, and incident response procedures designed to contain and report data breaches promptly.

While we take every reasonable precaution, no security system is entirely infallible. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable requirements.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by aek333:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data where we no longer have a lawful basis for retaining it, subject to our legal and regulatory retention obligations.
• Right to restrict processing: You may request that we restrict processing of your data while a correction or objection request is under review.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link) with your full name, registered email address, and a clear description of your request. We will respond within 30 calendar days. Identity verification may be required before we action certain requests.

11. Children and Underage Players

The aek333 Platform is strictly for adults aged 21 years or older. We do not knowingly collect personal data from individuals under this age. If we become aware that a player is underage, we will immediately suspend the account, void any winnings, refund deposits in accordance with our Terms and Conditions, and delete the personal data associated with the underage account, subject to any legal retention obligations that apply regardless of age.

If you believe an underage individual has registered on the Platform, please notify us immediately at [email protected]. 21+

12. International Data Transfers

aek333 operates internationally. Your personal data may be processed on servers or by service providers located outside Bangladesh. Where such transfers occur, aek333 takes steps to ensure that appropriate data protection safeguards are in place — including contractual data processing agreements with our partners — so that your data receives a level of protection consistent with this Policy regardless of where it is processed.

13. Changes to This Policy

aek333 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically. Archived versions are available upon request by contacting [email protected].

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how aek333 handles your personal data, please contact our team. We take all privacy concerns seriously and will respond promptly and professionally.

Contact email: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).